Aglow Marketing's Blog

Marketing That Moves Us: I Was Born Green

Lily and I were chatting today about a new blog series entitled "What Marketing Moves Us" - because even though we are marketers, we're also consumers and buyers of goods and services. In fact, I'll be the first to admit I'm any great markete'rs dream.  I will buy new products, shop at new stores, and eat at new restuatuants based upon marketing alone.   So...the idea is that we'll be doing a regular post on marketing that moves us, makes us want to buy, and pass that insight along to you.  Our hope is that we can learn a little something from these examples that can be applied right away.  

THE CONCEPT:    A simple sticker on a Chiquita bannana that proudly states "I was born green."

WHAT GOT ME:   Such a clever play on words, especially with Green Marketing & Green Iniativies being one of the hottest  topics right now. (Interested in learning more about Green Marketing? -Join Indy AMA for a special luncheon focused on this very topic this April.)

WHY I THINK IT WORKS:    It's smart, it's  humourous -- plus it's worth passing along to a friend in conversation.  Also, when checking out Chiquita's web site I noted that they actually have an section dedicated to Being Green - so it's more than just a fun slogan, it actually is part of their culture and value system.

WHAT WE CAN LEARN:     When you are thinking of how you position your product or business, don't think quite so literally.  Expand your mindset. Think about how can you position yourself that evokes a sense of humor in a clever, thought provoking way that makes people think, remember you...and smile.

Making Time for Marketing: How To Make Sure Your Marketing Isn't an Afterthought

Is it just me, or has the beginning of this year gone by in a flash?  Between snow days and sick days, it's been difficult to get into a solid work groove.  As a result, the Aglow Marketing team has been keeping up with our clients' needs but (as is the case for many small business owners) not carving out time to work on our own marketing.  It's the same old "the cobbler's children have no shoes" conudrum. 

Many of our potential clients face the exact same issue - they know they should make time for marketing, they believe in the value of marketing, but as duty calls they simply don't make time for it.  As a result, their efforts become reactive or - worse yet - non-existent.  So how do we make sure that marketing isn't an afterthought and that it becomes a part of our daily activities?  Here's a few quick steps to get going:

1. Get A Plan -  It's difficult to make marketing a priority when you don't know what you are supposed to be doing.  Sounds like common sense, but so many people wish to bypass this important step and jump straight into tactics without an integrated plan.  Think through what you are trying to accomplish, who you are hoping to reach, what will move them to act, and how you will measure success.  Take the time to formulate a solid marketing plan rich with well-thought-out strategies to reach your goals - you will never regret it.  
2. Timelines & Calendars - Move your marketing plan into action by plotting out your tactics on a calendar.  Assign due dates and reminders - whatever it takes to engrain marketing your business into your daily life.
3. Be Accountable - By meeting with your marketing team on regular basis and reporting back on your progress, you will ensure your marketing activities are getting done.  Don't forget to track your success through analytics or whatever other metrics you have established in your marketing plan.

Lily and I recently spent a half-day working through our own marketing plan, and although it's not yet complete we are making sure we practice what we preach in 2011.  Stay tuned for some fantastic marketing efforts for Aglow yet this year.

Are you suffering from "Check In" addiction? And is mine going to get worse?

As I awoke dreary eyed at 2:30 am to stand (or sit, actually) in virtual line to pre-order the Verizon IPhone at 3 am (I actually ordered at 2:45 am so camping out early did pay off), I was killing time and caught up on some articles from http://the99percent.com/ where as they say, "It's not about ideas. It's about making ideas happen."

Their article on How to Control Your "Check In" Addiction was timely as I move away from the already aptly named Crackberry/Blackberry to Wonderful World of Apps IPhone.  Will my need to "check in" be worse than ever?  I'm already trying to be better at disconnecting myself both mentally and physically from my hell phone.  Now will all the shiny newness and more information to absorb will I have taken 1 step forward and 12 steps back?  Only time will tell I suppose.

If you're in the same boat and want to get more in tune to why we feel the need to "check in" so much, check out the How to Control Your "Check In" Addiction article.  (Yes, you can read it from your phone if you must.)  Here's the intro, which definitely make my face turn red as I felt completely called out on my "Check In" addiction.

"Have you ever been caught sleeping with your mobile device? Perhaps checking your email first-thing in the morning when you’re still in bed? Given what we know about the emotional voids that are fulfilled by our electronic devices - the search for thrill, the alleviation of anxiety and panic - our intense attachment makes sense. When we wake up we want to be greeted. When we fall asleep we want to do so knowing that all is well. The mobile phone has become the security blanket of the 21st century."  Read the full How to Control Your "Check In" Addiction article here.

Take care of your employees and you take care of your business. A lesson from John Mackey.

This morning I was reading my newsletter from the Harvard Business Review and a new interview title caught my eye, "What Is It That Only I Can Do?".  I took the bait and clicked.  The article highlights the co-founder and co-CEO of Whole Foods, John Mackey.  I watched the short video (included above) and really resonated with what Mackey has to say about management's job at Whole Foods.  Even if you're a solo business owner, this still applies to you!  Mackey says it's to:

- Hire Good People

- Make sure they are Well-Trained inTheir Work

- So That They Flourish in the Workplace and Give Great Customer Service

Seems like common sense. right?  I thought so until I recalled the traditional jobs I've had (working for someone else) where every time it was "sink or swim".  As in, you figure it out and see if you can make it work here.  Also, that it's up to you to determine what makes this place unique and better than our competitors.  Both of those, in hindsight, were a big no-no. 

One of our favorite tasks at Aglow is doing a strategy session for this very reason.  It gives us a chance to help businesses (of any size) really see who they are in the marketplace and what they plan to accomplish while there (and yes, you need to be specific).  Then we really encourage our clients to share and implement these ideas with their team.  When your team can better speak to what you do (and it should be the same message no matter who tells it) and know what you're looking for (rockin' clients that can't wait to use you), they can spend more time building your business rather than trying to figure out exactly what it is you do.

5 Hints to Make Your Marketing Message More Compelling

I recently attended the Master of Business Online Conference, and thoroughly enjoyed the variety of presentations ranging from InBound Marketing to Mobile Marketing.  However, my favorite session of the day was a bold talk on “How to Make Your Story Not Suck” by Don Schindler.  Don’s engaging talk really pulled me in, just like any great story can do, which ironically was the entire point of the discussion. 

 The session was a great reminder of how quickly we can forget how important the story is behind our marketing.  It can be all too easy to jump into a tactic without slowing down and making sure the messaging is interesting and touches our audience.  All great strategies are a loss if the story is wrong.

 Here are 5 quick takeaways that will help your copy read less like an ad and more like a best seller:

1) Ask Questions – Don previewed the Notre Dame “What would you fight for?”  ad campaign and brought up the brilliant point that people simply cannot stop themselves from answering question. Incorporate questions into your marketing to get your audience engaged immediately.

2) Pull from well known story genres – People love reading mysteries, comedies, and romance novels.  They don’t get as excited about reading lists of features and benefits.  Stop boring your audience with the dull bullet points of your business and wow them with the emotional pull of your company told in a completely different way. 

3) Make Your Company the Hero – What problem is your product or service helping to solve?  You are a superhero in someone’s eyes, so think through what evil you are helping to rid the world of and go with it.

4) Use Storytelling Techniques - Write your content following the techniques of every great storyteller:  Set the scene quickly, hook them with the conflict & rising action leading up to the climax, and then recount the resolution to the problem. Don highly recommends reading The Story Factor for even more insight into this inspiring way of writing.

5) Write Differently – When you consider how you are writing about your product or service, break away from how you have described it before.  Rip away all of the marketing fluff.  Think about new and interesting ways to position yourself that are not only interesting to the reader, but also make you stand apart from the competition. 

Here's to great storytelling and more effective marketing!

Best way to handle a potential issue? Shed some light on it.

When Laura and I picked out a promotional item for our business we knew we wanted a particular kind of candle.  It needed to look great, smell great and be environmentally friendly.  After extensive searching we settled on a personable small soy candle business based out of California, SoyCandles.org.

Recently we ran out of our custom candles and I contacted Claudia Davenport for a re-order.  What I love about Claudia is she is so thorough and makes me feel like each order is the only one she is dealing with.  She promptly got our canisters and scents together and shipped us our order.  Each scent even had a test candle, which is something I never would have considered.  Even though it's more product for her, it gives me peace of mind and allows me to enjoy the product, too.

Then Claudia sent me an e-mail alerting me to an issue with one of our scents.  She was right in that I didn't feel comfortable in the way the scent was burning off.  She asked how I'd like to handle the concern and promptly suggested a similar scent, re-made the candles and sent them to us.  I just got them and they are fantastic.

More often than not, there seems to be a tendency to hide when there might be an issue with your product or service.  Most employ the tactic, "If they don't bring it up, then don't mention it."  However, I tend to feel better when a trusted vendor alerts me to an issue beforehand rather than waiting for me to figure it out.  Building a relationship of trust with your clients is key.  By being open & honest with them, it will go a long way in building customer loyalty.  Thank you Claudia at SoyCandles.org for this great reminder!

Who's Managing Your Customer Experience?

I'll be honest - I've never noticed the details on my pizza box before. I typically just dive right on end.  But, for some reason this little detail caught my eye today.  I squinted closely to read the fine print on the Papa John's box which said that "My pizza experience was managed by Anthony."  Why thanks Anthony - I had no idea!

Now I highly doubt Anthony is a member of the marketing team...but yet he is charge of my customer experience and thefore my impression of the Papa John's brand. Depending upon how I was treated and ultimately the deliciousness of the pizza I received, my viewpoint of the restauant can be swayed one way or another.

When you consider who your end customer interacts with - keep in mind that that person is representing your brand.  Depending upon your business, that initial contact point may be a receptionist, a sales clerk, or a delivery person.  Are they representing your brand promise? Are they even aware of what your brand stands for?  If you hope to be known for being friendly & approachable, make sure your first line of defense brings on the charm and isn't harsh or abrasive. 

Zappos.com is a great example of how a brand promise is exemplified through it's customer service.  If you've ever ordered from this great online store, you know exactly what I'm talking about.   Not only do they offer fast/free shipping, their customer service team lives and breathes their brand promise of providing no-hassle, no-questions-asked, easy to deal with returns and exchanges.  You can tell that Zappos' brand promise is a part of their culture. 

So as a small business owner, consider who your customers interact with the most and (perhaps mostly importantly) first.  Are they aware of your core values and goals as a brand?  If not, arm them with this information so the very essence of what you want to be known for shines through each and every interaction.

Benefit of being an entrepreneur: Loving the people you work with!

Yesterday I was on my way to pick up a camera lens rental from Roberts Imaging downtown and thought it would be a good time to listen to a new podcast. I had downloaded a series titled Entrepreneurial Thought Leaders from Stanford University which I thought sounded intriguing.  I scrolled through the titles and settled on 5 Must-Haves of an Entrepreneurial Career featuring eHarmony CEO Greg Waldorf.

Waldorf was a good speaker and easily engaged me along my ride back and forth.  Even more, his very first point in the lecture really hit home with me.  It was along the lines of loving the people you work with and that the rest would figure itself out.  I couldn't agree more.  Working with Laura is both challenging and a joy.  We push each other to be better and lean on each when we need to.  We know that together our possibilites are endless.

Our latest possibility involves starting a marketing education program for non-profits called Do Good For Indiana. It's a project we dreamed up togther with Alan & Anna from Creative Roots Design Group - more people it's a joy to work with!  We hope to start our pilot program supporting the following four organizations that positively impact our community: CanINE Express, Indy Reads, Jameson Camp and Seeds of Hope.  The full Do Good For Indiana website launches September 30th.  In the meantime follow us on Twitter to stay up to date on all the latest happenings!

Finding a great accountant is key to small business success...

First, a little story about serendipity and accounting before I launched my photography business.  It was Father's Day weekend, and typically I wouldn't do a shoot that day because I would be off to see my own father.  However, a very nice woman named Nancy McClelland had contacted me to do a shoot very close to my house at Rick's Boatyard Cafe.  She was coming in from Chicago so I decided to take the work.

As we were wrapping up somehow we got on the topic of me launching my business officially and that Nancy had worked with several other photographers and their business.  Little did I know how this one shoot would literally take my business to the next level.  Having Nancy's accounting and business expertise even before I began was instrumental because she knew my issues before I did.  She knew the right way to set up my books using QuickBooks Online.  The online version was ideal for us because when I had questions Nancy could log herself in and take a look.  Also, Nancy did (and still does!) a wonderful job training me how to manage the books yet can take the reins as needed.

Then, as Laura and I launched Aglow Marketing LLC I knew we'd be out of the business partnership starting block with a bang with Nancy behind us all the way.  A business partnership has different implications than a sole proprietorship and it was key to have her help us navigate the set up and accounting process.  I always feel more at ease knowing that Nancy is there to answer any questions that might arise for us. 

Whether you're starting your business or looking to grow and expand it, I highly recommend having an accountant who has experience in your area of business.  It instantly adds to your own experience by learning from them what has worked (and not worked!) with their former clients.  I am forever grateful that Nancy and I were fated to meet that Father's Day many years ago!

If you'd like to gain some accounting knowledge from Nancy McClelland LLC, then you can check out some recent tax tips she's sent out on the HIRE Act here:  Download Taxtips-HIRE-Health. Also read Nancy's summer newsletter with information on new health care laws, employer provided adoption benefits, business deductions for a starting a new business and much more here: Download Taxtips-small biz

The firepower of having a partner - in business and across it...

 When I started my own photography business, LBS Photography, 6 years ago I was so excited to be ON. MY. OWN.  No more bosses to answer to and no more obnoxious co-workers to deal with.  I was free to pursue every idea I had and work whatever hours suited me (I love the middle of the night!).  But after a while I was surprised to find myself BORED. STAGNANT. and UNINSPIRED.  How could this be?  I thought working for myself would keep me from every feeling that way again.  WRONG-O.

Around this time, I had finally nailed Laura down for lunch - mainly a reason to get out of the home office for me.  I thought it was a chance to catch up with a good friend. (Aglow Fun Fact: Laura and I met at our first jobs at Centerfield Marketing downtown.)  But the Laura I saw that day was not the fun-loving, go-getter I had always adored and admired.  She had picked the more corporate career path and had enjoyed great success, too, but was feeling much the same way I was - Now What?

What was born from an innocent lunch among good friends turned out to be a powerful partnership.  Laura brought the strategic and sales mastermind skills to the table I didn't even realize how badly I  needed.  I brought the creative firepower and operational know-how to showcase our talents.  And it's been more fun and challenging that I could have every imagined.

And, now a year into it, we are learning this lesson all over again.  Through Laura's involvement with the IndyAMA (She's the Prez, actually.), someone suggested we meet with a design firm called Creative Roots.  The first meeting was a bit like a first date, a touch awkward as you're trying to get to know each other.  But once we really started talking about our business dreams and how we run our businesses (from the heart!) - it was instant chemistry.  And each time we've gotten together I feel more energized to be around Alan and Anna who share the same passion for helping clients grow their businesses.  By teaming up, it allows each of us the opportunity to focus on what we each do best while knowing we are supporting each other along the way.

So, if you're feeling like your business is losing a little luster, get out there and start asking (and looking !) for who might be a great partner to you.  You can define the terms - whether it's just a chance to talk shop, work on certain projects together or really seal a deal.  Chances are you'll come away with a renewed excitement and fire for getting down to business.